At V Go True Digital Services LLC, we strive to deliver high-quality web development and digital solutions tailored to each client’s needs. Since our services involve significant time, expertise, and customization, this Refund & Cancellation Policy outlines how cancellations and refunds are handled.

1. Project Initiation and Payments

  • All projects commence only after receiving an agreed-upon initial deposit or advance payment.

  • The deposit confirms your intent to work with us and is non-refundable, as resources and time are allocated immediately after payment.

2. Cancellation by Client

If a client decides to cancel the project after work has begun:

  • Before project initiation: A full refund may be issued if no work has started.

  • After project initiation: Refunds will be issued only for the uncompleted portion of the work, depending on the project’s progress.

  • After project completion: No refunds will be issued once final deliverables are sent or the website is live.

All cancellation requests must be submitted in writing to info@vgotruedigital.com.

3. Cancellation by V Go True Digital Services LLC

We reserve the right to cancel any project or service due to unforeseen circumstances such as:

  • Client’s non-cooperation or failure to provide necessary information or materials.

  • Delayed payments beyond agreed timelines.

  • Any activity deemed fraudulent, abusive, or unlawful.

In such cases, clients will be notified immediately, and eligible refunds will be processed based on the project status.

4. Refund Eligibility

Refunds may be considered in the following cases:

  • Duplicate or accidental payments.

  • Technical errors resulting in overpayment.

  • Service not delivered as agreed due to our internal fault.

Refunds will not be provided for:

  • Change of mind after project initiation.

  • Delays caused by client feedback or missing content.

  • Third-party costs (domain, hosting, plugins, software licenses, etc.).

5. Timeline for Refunds

If approved, refunds will be processed within 7–10 business days using the original payment method.

6. Non-Refundable Items

The following payments are strictly non-refundable:

  • Setup or consultation fees

  • Third-party service charges (hosting, domains, plugins, etc.)

  • Completed design or development work

7. Subscription or Maintenance Services

For recurring services (e.g., website maintenance or hosting), cancellations must be requested at least 7 days before the renewal date.
No partial refunds will be issued for unused service periods.

8. Dispute Resolution

If you have any concerns about your project or payment, please contact us first. We aim to resolve all issues amicably before any formal dispute or chargeback.

9. Contact Us

For refund or cancellation-related inquiries, please contact:

V Go True Digital Services LLC
Address: 10333 Harwin Dr. #262, Houston, TX 77036
Phone: (804) 937 3016
Email: info@vgotruedigital.com